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Turnaround Time

We offer very fast turnaround times. The average turnaround time is 7 business days (excluding delivery), however this will vary depending on how many sets of changes you request and how promptly you respond to our emails.

As soon as your order has been placed we will go ahead and start preparing your designs. You'll receive a design proof 2 business days after placing your order. The design proof will be sent to the email address you specified when placing your order.

Once you receive your design proof you can request changes to be made to the wording, colours or layout of the design(s). Please allow 1 business day for the changes to be completed and an updated design proof to be emailed to you.

We want you to be 100% happy with the designs before they're printed, so we offer 3 sets of changes free of charge. If you require more than 3 sets of changes, each additional set will incur a small fee of $15.00. In most cases our customers only require 1 or 2 sets of changes.

Once all sets of changes are complete we will email you the final design proof. We will ask you to thoroughly check the design(s) to ensure all details are correct before approving the design(s) for print.

As soon as we receive your approval printing will commence. Please allow 3 full business days for your items to be printed, packaged and posted. You'll receive an email with postage tracking information as soon as your order has been dispatched.

 

Average Turnaround Time

The below flow chart depicts the average turnaround time based on 1x set of changes requested. Turnaround times vary depending on how many changes are requested and how promptly the customer responds to our email. Please keep in mind that work is completed on business days only.