Frequently Asked Questions
We offer a very quick turnaround! On average, most orders are dispatched in 8 business days. However, the actual processing time may be quicker or take a bit longer - it just depends on how many design changes you require and how promptly you respond to our emails.
Absolutely! You will receive a design proof 2 business days after placing your order. The proof will be sent to the email address you provided at the time of ordering.
Our emails don't always land in the inbox. Please check all email folders (such as Junk, Spam, Promotions, etc). If you're still having trouble finding our email, please contact us so we can confirm we have the correct email address.
Most definitely! We want you to be 100% happy with the designs before they're printed, so we offer unlimited rounds of changes free of charge. Please allow 1 business day for each round of changes to be completed and an updated design proof to be emailed to you.
We can make changes to the following:
- Colours (including the background, text and graphic elements)
- Wording and event details
- Text (size, position, etc)
Most items only require a minimum order of 10. These includes:
- Wedding Invitations
- RSVP Cards
- Details Cards
- Note on Gifts / Wishing Well Cards
- Thank You Cards
There is no minimum order for signage. The minimum order for Place Cards is 5 cards.
You sure can! We keep all designs on file just in case you need a few more invitations or cards. So long as you're ordering the same design with the same wording, there's no minimum quantity required for re-ordering. Please contact us and we'll arrange an invoice for the additional items you need.
Before we proceed with printing we will email you a final design proof to review and approve. Once we receive your approval printing will commence. For invitations and cards, please allow 4 business days for printing. For signage (Seating Charts and Welcome Signs) please allow 3-6 business days for printing.